Help and Support Channels

  • 1 hour ticket response time

  • A one hour Inquiry Reply Warranty

  • Our technical help Department is online 24x7 to attend to each of your assistance tickets. Each ticket you send out to us shall be replied to within up to 60 mins. If your situation requires the help of an administrator, we are going to address the ticket to the technician in charge and will notify you that the issue is being resolved.

  • Top quality support service

  • Expert Tech Assistance Service

  • We offer 24/7/365 client help and support through a super–fast ticket solution included in your Control Panel. You could e–mail us at any time about any of the software packages that come installed in advance on the virtual server, including the chosen OS, the server admin panel and our in–house created Site Control Panel.

  • Intuitive help center

  • A Descriptive Help Section

  • A thorough and routinely updated collection of articles is included in our in–house built Site Control Panel. It includes quick tips on how to execute all the standard web site management tasks. The Help section presents exhaustive how–to content articles and step by step video tutorials. You can reach the Help section by hitting the Help or Video buttons in the upper right corner of each Control Panel section.