1 hour ticket response
Timeliness is our major concern and that’s why we have a team of trained support engineers who are ready to provide a swift solution to any question that you may possibly have. Simply send your helpdesk ticket from the Site Control Panel and we will reply within 60 minutes in the worst case scenario. As a matter of fact, we work hard and aim for a 20–minute client support ticket response time.
A Premium–Quality Customer Care Service
Our tech support staff members possess broad experience in the Linux cloud website hosting arena and are knowledgeable enough to offer a swift solution to your problem. If, however, the issue at hand is not within the competence of a tech support engineer, the technical support ticket will be forwarded to a programmer or administrator for additional assistance.
A User–Friendly Help Section
To help you get a quick tip on how you can use a specific feature, we have integrated a really intuitive Help section in the Site Control Panel. You can browse through an immense collection of web hosting account management articles and website administration articles, take a glance at our F.A.Q. library or check out our instructional video tutorials.
