Customer Support Channels
A 1–Hour Support Ticket Response Guarantee
All your help requests will be responded to within maximum 60 minutes after the support ticket or email is received. If your issue calls for further assistance from an admin, we will direct the ticket or the e–mail to the person on duty, without delay then leave a comment to notify you that more time will be required for arriving at the best solution. And if you order our Admin Services package, all of the server administration tasks included there will be carried out whenever you decide.
A First–Rate Client Care Service
We will be at your disposal 24–7–365 to reply to any inquiries that you may have connected with our Site Control Panel or any of the apps that we have installed on your behalf on the server. If you also need help with server management tasks, you can order our Admin Services package, which includes data backup space, weekly Operating System updates, server monitoring and rebooting services, as well as software installation and problem troubleshooting procedures
A User–Friendly Help Section
We have provided the Site Control Panel with a comprehensive knowledge base, which features detailed explanations of all its features and functions. Besides, we have made exhaustive video tutorials that will further explain to you how to carry out a given action or solve a common problem. All the instructional articles and the video tutorials are readily reachable from every section of the Site Control Panel via the Help and Videos buttons located in the top right corner.