Customer Support Channels
A 1–hour Response Guarantee
Our client service staff is qualified to speedily deal with all our Linux cloud website hosting clients’ problems and information requests. Via our ticketing system, you are able to supply your issue and a support staff fellow member is going to go back to to you in less than max an hour. Realistically, practice has revealed that the general response time frame is 20 mins.
A Top–quality Support Service
Our customer assistance service is supplied by a group of licensed technicians who will be prepared to answer your questions as fast as possible. You’re able to communicate with the tech support staff by opening a help support ticket from your Site Control Panel or by posting us an e–mail. On working days, you may also call us on the phone or use the live chatting solution.
An Intuitive Help Section
Our Control Panel presents a comprehensive know–how base which is built–into all sections. In each section, you’ll find a Help control key which will load for you a variety of step–by–step tutorials on how to take advantage of a certain element or conduct a specific action. In addition, we have produced course clips to help you to get a better idea of the Control Panel’s interface.