Although this isn't the mainfactor to identify a trustworthy cloud website hosting company from a bad one or a reseller from an actual supplier, being able to call and talk with a live person is a sign that you aren't dealing with a one-person company and that you will be able to reach someone if you're looking for help. The telephone support for hosting services may range from common to professional, therefore the issues which can be resolved with a call vary depending on the supplier. In the general case, these issues are simpler and feature billing or 1st level technical issues as more difficult tasks generally require a support ticket where both you and the system administrators can track what is going on with a specific situation. Still, having the option to call your service provider can save you lots of time and efforts for the countless tiny problems which may eventually appear at the time you manage your website hosting account.
Phone Support in Cloud Website Hosting
Because we have live telephone support 14 hrs a day, you are able to get in touch with us and talk with one of our customer support agents to find out more about any of the Linux cloud website hosting that we offer and ensure that our servers meet the system requirements for your sites prior to buying anything. For your convenience, we now have phone numbers on three continents and you will be able to call the one closer to you - in the U.S.A., the United Kingdom or Australia. In case you are already a customer, you will be able to call about general and billing matters, and about some technical issues. In case the situation is strictly technical or it requires longer time to analyze, you will have to go through our ticketing system, which will enable both you and our tech support crew to monitor the details provided by both sides.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server plans that we provide include live phone support for fourteen hours a day. In case you are unsure which package is appropriate for your websites, you want to learn more about the plan's specs or you need any other type of information about our services, you will be able to call any of the local phone numbers which we have in the U.S.A., Great Britain and Australia and our customer support agents will assist you. In case you currently have an account, you're able to get in touch with us about general and sales matters, although we're often able to assist with a variety of tech issues as well. For entirely tech difficulties you need to use our integrated ticketing system where the conversation between you and our technical support crew will be in one place, which is the best option if your issue needs extra time to be taken care of or it has to be escalated to our system administrators.