If you ever have any inquiries with regards to the hosting service in general or if you encounter a problem with your sites, you will have to get in touch with the respective hosting provider’s help desk support team. It may not make any difference how soon they will reply if you’ve got a general enquiry, but a problem like a messed up application update, for instance, may lead to your site becoming damaged or unreachable on the web. And the longer you have to wait for the support team to help you, the longer the site will be down. In case you offer goods or services online, any outage will influence your site in a harmful way and you can lose existing or potential visitors. Many hosting providers, especially resellers, respond to support tickets and e-mails within twenty four hours, but in the electronic era this is far too long, since clients will rarely revisit a site that isn’t functioning correctly for a lengthy time period.
One-Hour Response Guarantee in Cloud Website Hosting
With a cloud website hosting from our company, you can forget about waiting for hours and hours, or even one whole day, to obtain an answer to a helpdesk ticket or an email. Irrespective of when you contact us, we will help you out within no more than sixty minutes with any technical and sales queries that you may have. In reality, our real reply time almost never exceeds 20 to 30 minutes. Since we are on duty 24-7, you will always receive support in a timely manner and we understand exactly how important that is in the electronic era. Soon after you contact us, we will reply to your questions. If you stumble upon any technical problem, we will rectify it on your behalf, or we will give you all the needed information if there’s something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
As we understand precisely how essential it is to receive prompt help, we promise that you’ll never need to wait for more than 60 minutes to obtain an answer to any trouble ticket that you submit from your semi-dedicated server CP. In reality, you’ll seldom have to wait around for more than twenty-thirty minutes and this applies to any query regardless of its nature – general, technical or billing. On top of that, our customer and tech support staff will be at your disposal 24/7/365, which goes to say that even in case you post a ticket during legal holidays, you’ll invariably obtain a fast reply, which will contain the answer to an inquiry, the solution to a problem or the details necessary to solve an issue yourself – in case there is something that you have to do on your end. If you use our services, you won't ever need to spend an entire day hanging around awaiting a response like you would with lots of other hosting companies.