Live Chat Support
What is Live Chat? What exactly does the service involve?
A live chat is a real-time method of communication between a hosting company's support crew and its clients. It is a very efficient method to receive some information about the website hosting services or have some issue resolved because you are talking with a live representative. The benefits of using a real-time chat service instead of calling or opening a ticket are the low chance of errors at the time you exchange info like usernames or domain names, the quicker response time since the communication is live as well as the fact that you don't have to stay on the chat all the time - you are able to do something else while the agent investigates the issue in question. Furthermore, you are able to become a part of a live chat room from any kind of computer which is connected to the world wide web, avoiding the telephone charges that you will need to pay in case you are calling to another country.
Live Chat Support in Cloud Website Hosting
We supply a live chat support service for all Linux cloud website hosting
that we offer and we are able to help you with almost everything live. In case you do not have an account with our company yet, we are able to give you more info about the plans in order to help you to select the most suitable package. In case you are an active client, we are able to help you with any general or billing issue plus with lots of common technical matters, for instance an e-mail address setup in a desktop email client. When you cannot call us for whatever reason or you are in a country where we don't have a local telephone number, the live chat will be the best way to get in touch with us. Needless to say, some situations need additional time to analyze and test, which means that you'll need to open a ticket to our technicians, but nonetheless, we can save you time and help you with numerous troubles on the chat.
Live Chat Support in Semi-dedicated Hosting
We provide you with live chat support as standard with our services, so if you have any questions concerning our Linux semi-dedicated hosting
, you're able to contact our customer care team whenever you need regardless if you have already obtained an account or not. Generally, the chat service is intended for billing, pre-sales and common questions and issues, yet we're able to assist you with a lot of technical questions as well. We can help you pick the right plan for your sites if you do not have an account yet, we can answer all of the billing questions or issues you have or we can help you with installing your new email address on your PC or smart phone - all the aforementioned will be done quickly since our live chat service is online all the time, every day. Every time you need support, you're able to chat with an agent and save a lot of time.