Integrated Ticketing System
What is an integrated ticketing system and what are the advantages of employing one? How does it differ from other types of customer support?
If you have bought a hosting package and you’ve got some enquiries connected to a given function/feature, or if you’ve experienced a certain challenge and you need support, you should be able to contact the respective help desk staff. All hosting companies use a ticketing system regardless of whether they offer other ways of contacting them along with it or not, as the very best way to resolve an issue most often is to send a ticket. This kind of correspondence renders the responses exchanged by both sides easy to track and enables the support team members to escalate the situation if, for example, an administrator needs to get involved. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, which suggests that you’ll need to use no less than two separate accounts to get in touch with the client care staff and to actually manage the hosting space. Incessantly signing in and out of different accounts can sometimes be a bore, not to mention the fact that it takes quite a long period of time for the majority of hosting companies to reply to the ticket requests themselves.
Integrated Ticketing System in Cloud Website Hosting
With a cloud website hosting
from our company, you’ll never have to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can seamlessly access any trouble ticket while browsing your files or changing different account settings. The ticketing system is being monitored 24-7 by our technical support team representatives and the response time is no more than sixty minutes, but it seldom takes more than 20 minutes to obtain help. In contrast with some other providers, we don’t charge more for using the ticketing system, so you can contact us as often as you wish and request info in regard to any technical or billing issue. You can also see a number of educative articles, which will help you tackle the most commonly encountered issues yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we use is built into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated hosting
, which implies that you will not require some other support platform to touch base with our customer service team – you can do it on the spot in case you face a challenge. Opening a new ticket requires several clicks of the mouse and finding an older one is equally simple. With our intelligent search filter, you can swiftly find any ticket that you have already posted. You can send a ticket whenever you like as our help desk team members are at your service 24x7 and respond in less than sixty minutes, although it rarely takes that much to receive a response. With the Hepsia Control Panel, you’ll have everything in one single place and you can forget about the need to log in and out of two or more platforms to resolve a simple problem.