The customer support that you'll get from your cloud website hosting provider is very important, regardless of whether you have pre-sales questions and you're not a client yet, or you have a technical issue with an active account. Timely and correct info regarding a question or a problem will save you a lot of time and efforts, not mentioning that this can often be a proof that you're ordering from an actual web hosting provider not from some reseller. If you buy a hosting account from a company that does not own its servers and it cannot access them immediately, it's quite possible that you'll wait for a few days so as to get a response to any question, so your web sites may stay offline for quite a while. In comparison, a company which offers various options for communication and has a tech support staff available at any time can assist you right away and help you decrease or completely avoid any kind of downtime and prospective losses.
24/7 Customer Support in Cloud Website Hosting
Our Linux cloud website hosting
include 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring about our services before you make an order or you are an existing customer and you have any kind of question or some difficulty, you can contact us any time, which includes holidays and weekends. We have many channels to contact us - several phone lines around the world for your convenience and live chat support for billing, pre-sales and basic questions; e-mail messages as well as support tickets for more technical matters or any matters which require extra time to research and fix. In contrast to various other website hosting service providers, our trouble tickets come with a guaranteed max reply time of only 1 hour, so no matter what the issue is, it will be resolved timely and you will not waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You can try our support services even before you buy a semi-dedicated server
account from us as we have telephone and live chat support for pre-sales, billing and general queries. Our representatives can help you choose the ideal plan or supply you with information about our servers, in order to verify if the system requirements for your web sites are met. In case you're a current customer, you will also be able to contact us via electronic mail or through our ticketing system, that is accessible via the Hepsia website hosting Control Panel. We guarantee that when you use these two ways of correspondence, you'll get a response within no more than an hour and that’s 24/7, which includes weekends and public holidays. In case you have used the web hosting services of other suppliers, even large ones, you're able to compare the response time because it usually takes an entire day for them to take care of a support ticket.
24/7 Customer Support in VPS Hosting
If you acquire a virtual private server
through us, you will be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, we have a couple of local phone numbers in the USA, Great Britain and Australia plus a live chat service. If you're an existing customer and you want help with some technical issue which requires additional time to investigate or resolve, you're able to open a support ticket from your billing account or you will be able to send an email message and we will take care of the trouble and send you a reply within 1 hour. The response time is warranted 24/7, which includes holidays and weekends, however for the vast majority of issues it takes a maximum of 30 minutes to receive assistance. The support service covers the VPS and all the pre-installed software it includes, so if you'd like to have help with third-party software, you will be able to check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Web Hosting
If you purchase a dedicated server
through our company, you can get in touch with us at any time using various channels and the maximum time that you will have to wait for a response is approximately one hour, so you can forget about waiting a whole day. Our customer and technical support service is present 24/7 regardless of whether it's a weekend or a holiday and we can assist you with anything relevant to the apps which are pre-installed on your server. To contact us about a technical matter, you're able to open a trouble ticket from the Help section of your billing Control Panel or you could send us an e-mail message. In case you have any kind of basic questions or you'd like to learn more about our hosting solutions before you order, you can also use our live chat or you can call one of the local phone numbers that we have in several countries around the world. If you'd like to receive assistance with third-party software that you cannot deploy or manage properly, you can add the Managed Services upgrade to your package and our sysadmins will assist you.